Refund policy
FramePond · Effective October 27, 2026
First-subscription refunds
You may request a full refund of your first Pro or Pro Plus subscription payment within 7 days of payment if you have used no more than 10 paid unlocks. This applies to Pro monthly, Pro annual and Pro Plus monthly plans. Unlocks made with your free allowance do not count toward this limit. Send your request within the 7-day window; our response time does not affect eligibility. This first-subscription offer does not automatically renew with each billing cycle.
Billing errors and undelivered access
Duplicate charges, paid access that was not delivered and other billing errors are reviewed separately from the 7-day offer. Contact us so we can investigate and arrange the appropriate correction or refund. This policy does not limit mandatory consumer rights or rights under the applicable Creem Buyer Terms.
Requesting a refund
Email support@framepond.com with your account or checkout email, receipt or order ID, and the reason for your request. Do not send passwords or card details. We respond within 3 business days. Approved refunds are processed through Creem; the time for funds to arrive depends on the payment method.
After a refund
Credits and prompt unlocks obtained from the refunded payment are withdrawn. Free unlocks and unlocks backed by other valid payments remain available. Refunds do not transfer ownership of prompt content or change its source license.
Canceling renewal
Canceling renewal and requesting a refund are separate actions. Open your account’s billing portal to stop future renewals. Mandatory rights under applicable consumer law continue to apply.